AI Review & Reputation Monitor
An LLM classifies every incoming review by sentiment and theme and posts it to your feedback channel — so nothing negative slips past you.
Inside this workflow
Overview
**What it automates:** Webhook (new review from G2, Capterra, Trustpilot) → OpenAI analyzes: sentiment (positive/neutral/negative), theme (pricing/UX/support/feature), escalation flag → Slack posts to feedback channel with verdict + link. **Business outcome:** Negative reviews left unaddressed spiral. This workflow surfaces all 3-4 star reviews instantly so your team responds within 24h, recovering reputation and mining insights. **Apps & nodes:** Review platform webhook, OpenAI (sentiment + theme), Slack, n8n conditions **Setup (3 steps):** 1. Wire review source to webhook (G2, Capterra, or your CMS) 2. Add OpenAI API key + define themes 3. Connect Slack feedback channel **Difficulty:** Beginner (8 min setup) | **Credentials:** OpenAI, Slack
What's included
Quickstart
- 01
Download the JSON
With an active Library Pass, download the workflow file right from this page or your dashboard.
- 02
Import into n8n
Choose Import from File and select the downloaded JSON. The full agent graph appears, ready to configure.
- 03
Plug in credentials
Each integration node prompts for credentials on first run. The setup guide lists every credential the agent expects.
- 04
Activate and test
Run once with sample input, confirm the expected output, then flip the activate toggle.
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