AI Support Ticket Triage

Inside this workflow

Overview

**What it automates:** Webhook (new ticket) → OpenAI classifies: category (billing/technical/feature-request), severity (p1/p2/p3), one-sentence summary → Slack posts to channel per category → ticket tagged in help desk. **Business outcome:** Support leaders see real-time queue depth by category and severity. Urgent tickets get flagged immediately. Managers spot patterns (too many billing issues? System unreliability?). **Apps & nodes:** Help desk webhook (Zendesk, Intercom, HubSpot), OpenAI (classification), Slack (routing), n8n conditions **Setup (4 steps):** 1. Wire help desk to webhook 2. Add OpenAI API key + define categories/severity levels 3. Connect Slack and create channels per category 4. Set routing rules per severity (P1 → @oncall, P2 → team) **Difficulty:** Beginner-Intermediate (15 min setup) | **Credentials:** Help desk API, OpenAI, Slack

What's included

Quickstart

1. 01

   Download the JSON

   With an active Library Pass, download the workflow file right from this page or your dashboard.

2. 02

   Import into n8n

   Choose Import from File and select the downloaded JSON. The full agent graph appears, ready to configure.

3. 03

   Plug in credentials

   Each integration node prompts for credentials on first run. The setup guide lists every credential the agent expects.

4. 04

   Activate and test

   Run once with sample input, confirm the expected output, then flip the activate toggle.

Sign in to leave a review.